Since 2002, Pet Sitter's Center has offered quality and dependable web site service for individual pet sitters and pet sitting businesses. Over the years, the same type of questions come up concerning emails, domains, and the website service itself. The list below are the most common questions we encounter. If you have additional questions, please feel free to contact us.
We look forward to working with you on your business website!
What's included with the website
Will I own the website?
Will I own the domain name (i.e., www.mydomain.com)?
Is the domain I choose guaranteed to be available?
Can I buy a template or the artwork?
I already bought my domain - can I still use your service?
How long does it take before my website is live and ready for visitors?
I have a different business (not pet sitting) - can I still get website service?
Can I change the template colors?
Can I interchange photos with my own?
How many pictures (or links) can I have on a picture gallery or links page?
Do I get an email with my website?
How often can I make changes to my website?
Can I make changes to the website myself?
How much does the service cost?
How is the service renewed every year?
What happens if I don't pay my renewal fee on time?
Is my website guaranteed to be up and available all the time?
When I get a website, will my business appear on Google, Yahoo! and other search engines?
What's included in the website service? [top]
Will I own the website? [top]
No. Website templates and original content are used by Pet Sitter's Center and customized for use by your business. By purchasing website service, you have a non-exclusive license to use the website for your business, but the component of the site, including artwork, is the property of our service. As such, websites cannot be transferred or hosted on servers not part of the Pet Sitter's Center providers. If service is discontinued in the future, only the domain name and your personal pictures can be taken off the website template.
Yes. A domain name is your website address, such as www.yourdomain.com. Securing an available domain name is part of our package and included in the fee. Pet Sitter's Center will automatically renew your domain annually upon receipt of renewal fees - one less thing for you to worry about! NOTE: If you wish to purchase additional domain names and have them forwarded to the main, there is an additional charge for each domain added.
I already bought my domain - can I still use your service? [top]
Yes, you can still use our service. If you already own a domain, we will gladly change the nameservers (DNS) to point to your new website if you do not know how to do this. If you own your domain, you will also be responsible for renewing it when due. Please be advised that emails with renewal notifications and requests for payment will be sent directly to you by the registrar you used to buy the domain, and not to Pet Sitter's Center. Sorry, there are no partial refunds for website service if you already own a domain name.
Can I buy a template or the artwork? [top]
Sorry, templates cannot be purchased for exclusive use. We have often been asked if art work or photographs used on our templates can be purchased for exclusive use. Sorry, much of the art work has been commissioned by an artist to be produced exclusively for our templates and other materials at Pet Sitter's Center and cannot be purchased. Proprietary photographs are not for sale, and some are used with permission. All images are copyrighted, and cannot be used without express written permission for any purpose outside of Pet Sitter's Center. If you notice unauthorized use of our copyrighted and exclusive art or photographs on the Internet, please report it to: firstname.lastname@example.org. Thank you for assisting us in eliminating piracy and copyright infringement.
How long does it take before my website is live and ready for visitors? [top]
From the time we receive your content, the turnaround of a preview is 7-20 working days, depending on our work in queue. We make every effort to deliver your completed website in the shortest possible time. Websites are usually ready and live in 30-45 days, often they are completed sooner. Please keep in mind that we are also pet sitters and have a busy service - if you order a website two weeks before a major holiday, or during busy summer months, expect some minor delays.
I have a different business (not pet sitting) - can I still get website service? [top]
If you have another pet-related business and would like to use our service and one of the templates, please write to: email@example.com to make an inquiry. We pride ourselves in focusing our efforts exclusively on pet sitting services and assisting business owners with getting started with an Internet presence.
Can I change the template colors? [top]
For the most part, no. Some templates do come in other colors, so please inquire and we will let you know which ones are available. At this time, Pet Sitter's Center does not offer customized web sites.
Can I interchange photos with my own? [top]
This is possible, depending on the template you have chosen. The same goes for inserting your own logo - there are many factors involved with that. Please write to us and make an inquiry at: firstname.lastname@example.org. Attach any graphics or logos that you are interested in placing on a website and we can make a recommendation as applicable.
How many pictures (or links) can I have on a picture gallery or links page? [top]
The slideshow in the picture gallery includes 10 photos to start. You are entitled to change those photos once a quarter, if you desire. For each additional set of 10 added to the slideshow, there is a $25.00 set-up fee.
Do I get an email with my website? [top]
Yes. There is one email provided with each website, should you want to use it. We can also forward email to your existing email account, or use your current email directly on the website. For example, if you choose email@example.com, email sent to that address can be forwarded to firstname.lastname@example.org
How often can I make changes to my website? [top]
Critical changes can be made monthly - these include changes in phone numbers, service areas, rate changes, and other information considered essential for normal business activity. Non-critical changes can be requested quarterly, or ask what our schedule is like, and we will put the work in queue to be done as soon as possible. Non-critical includes wording changes, picture changes, link changes, link additions and link removals from a Links page, etc. - anything non-essential for business activity. All updates and changes require a 7-15 WORKING days turnaround, and if often completed sooner if possible.
Can I make changes to the website myself? [top]
No. Access to our hosting server and your website for the purpose of changing files, updating, or other activity by our clients is not permitted. All updates and changes must be requested to and made by Pet Sitter's Center according to our Terms of Service.
How much does the service cost? [top]
Website service is $180.00/year and includes your domain, hosting, submission to search engines, and ongoing updates as per our terms. A basic website comes with 3 pages - home page, services page and a third page of your choice (based on the template). There is a one-time initial set up fee for the website, and for each additional page added to the template beyond the first 3 it comes with. Please see the pricing details for each template for more information.
How is the service renewed every year? [top]
Each website client is invoiced by email each year a few weeks before renewal is due. Payments are accepted via PayPal, which accepts most major credits cards and sending money from your bank account (e-check). Please remember, you do not have to be a PayPal member in order to pay with your credit card - logging into PayPal is no longer necessary to use them as a means to send payment.
What happens if I don't pay my renewal fee on time? [top]
If payment is not received by midnight of the due date, websites will be taken down. If the domain name was purchased by Pet Sitter's Center on your behalf, we are not obligated to renew your domain if we have not received payment to do so. If your domain expires, not only will the website not display, but you run the risk of losing your domain once it becomes available again to the public. Pet Sitter's Center is not responsible for loss of domain ownership in cases where non-payment by the client is the case.
Is my website guaranteed to be up and available all the time? [top]
We would love to make this guarantee, but it is unrealistic. Servers where websites are hosted are computers, and as with any computer, occasional maintenance, upgrades, software problems, or other issues may temporarily make websites unavailable for a period of time. Pet Sitter's Center invests in a premium hosting service on which our clients' websites are placed. We have enjoyed virtually 100% uptime with few exceptions and excellent support. If you would like to review our hosting provider, please visit: www.rochen.com
Is the domain I choose guaranteed to be available? [top]
Again, we would love to make this guarantee, but it is unrealistic. If you are not sure if a domain is available, it can be searched at any registrar available on the Internet. However, we cannot guarantee that it will be available at the time we attempt to secure it.
When will my business appear on Google, Yahoo! and other search engines? [top]
Pet Sitter's Center website service includes optimizing the website code, using metadata and other techniques for improving search engine ranking. Your website will be submitted to the major search engines, and hand submitted to some specific ones. Submission includes to popular names such as Yahoo!, Google, MSN, AOL, and many others. We also suggest a number of pet sitter directories to which you should submit your site - some are free and others have nominal fees. All, however, produce quality back links to your website, which not only helps with the ranking of your website on search engines, but also make other resources available for potential clients to find your business. Typically, it can take several weeks or months to appear on the major search engines on a natural search, but posting your business on pet sitter directories makes your website immediately available on the Internet and searches. Pet Sitter's Center does not guarantee that your website will appear in the search engine results, but will submit your website to the search engines as part of the service. We will also provide you with a list of our recommended pet sitter directories that produce the best results for your new website.